Terms and Conditions

This document governs the use of the website and orders placed through it. By using the website or placing an order you confirm that you have read and accept these terms.

ARIMPEX EUROPE S.R.L. (the “Seller”)
Registered office: Timișoara, Timiș county, Str. Poet Vasile Cârlova no. 9, ap. 1, Romania
Tax ID (CUI): 55570947 · Trade Register no.: J2026053934008 · EUID: ROONRC.J2026053934008
Phone: 0775371509 · E-mail: contact@bunatati.eu

1. Definitions

Website – the online store operated by the Seller. Customer – anyone who visits the website or places an order. Consumer – an individual acting outside their trade or profession. B2B Customer – a company, association or group of companies buying for professional purposes. Order – a purchase request sent through the website. Products – the goods presented on the website.

2. Intellectual property

The website content (texts, images, logos, graphics, structure) belongs to the Seller or its partners and is protected by law. You may not copy, distribute, modify or reuse it commercially without the Seller's written consent. Product brands belong to their owners.

3. Website availability and limitation of liability

We make reasonable efforts to keep the website running without interruption, but we do not guarantee it will be free of errors or viruses, or permanently available. We may temporarily suspend access for maintenance. To the extent permitted by law we are not liable for indirect damage caused by unavailability. Our liability towards consumer rights is not limited or excluded.

4. Customer account

You can order as a guest or with an account. An account requires your name, e-mail, phone and a password; you are responsible for keeping your password confidential and for activity in your account. B2B accounts are activated after your company details are verified (tax ID, trade register, registration certificate). We may suspend or block an account in case of false data, abusive use of the website, abusive behaviour towards staff or couriers, or suspected fraud; we will inform you by e-mail and you may reply within 3 working days.

5. Personal data

We process data under Regulation (EU) 2016/679 (GDPR). Details, including your rights and the supervisory authority, are in the Privacy policy and the Cookie policy.

6. Newsletter

We send commercial communications only if you have subscribed. You can unsubscribe at any time using the link in the messages or by e-mailing us.

7. Products and product information

Descriptions and images are for illustration; packaging, appearance or recipe may vary slightly between batches. Each product page shows, where applicable, the name, producer or importer, ingredients or composition, allergens, net quantity, best-before date, storage conditions and instructions for use. Please check the label of the product you receive, especially if you have allergies or dietary restrictions; the information on the packaging prevails. We may correct obvious display errors at any time.

8. Prices

Prices are in lei (RON) and include VAT unless stated otherwise. Delivery costs are not included in product prices and are shown before you confirm the order. If a price was clearly displayed in error, we may cancel the order and any amount paid will be refunded in full.

9. Placing and confirming an order

Adding products to the cart creates no obligation. The contract is concluded when we confirm your order by e-mail. Orders are fulfilled subject to stock. If a product is no longer available, we will contact you to offer a substitute or to cancel that product with a refund. We may refuse or cancel orders with clearly unusual quantities, incorrect or incomplete data, or if payment is declined. You may ask to change or cancel your order as long as it has not been shipped, by contacting us using the details above.

10. Age-restricted products

Alcoholic beverages are sold only to persons aged 18 or over. We may ask for proof of age at delivery or pickup and may refuse to hand over the goods if it cannot be provided.

11. Payment

You can pay by card (processed securely by Stripe on the Stripe payment page; we never see your card details) or, where available, cash on delivery. For B2B Customers, payment terms may be agreed in a quote or contract. If an online-paid order is cancelled, the amount is refunded within 14 days using the same payment method.

12. Delivery and pickup

We deliver across Romania by courier, or you can collect your order in Timișoara. The cost and estimated time are shown at checkout; details in Delivery and payment. On receipt, check the parcel in front of the courier and tell us immediately about any issue (damaged packaging, missing or wrong items). If the address or contact details are wrong, you refuse the parcel or related charges, or cannot be reached, we may cancel the order and refund as required by law. Parcels not delivered after two attempts are held by the courier for a limited time and then returned to us. For perishable goods, you are responsible for storing them properly after receipt.

13. Right of withdrawal (consumers only)

As a Consumer you may withdraw from the contract within 14 calendar days without giving a reason, from the day you take possession of the goods. To withdraw, use the form on the website (Withdrawal / Returns) or write to us using the contact details. Return the goods within 14 days of withdrawing, in their original packaging and unused. We refund the amounts received, including standard delivery, within 14 days of withdrawal, using the same payment method, and may withhold the refund until we receive the goods. You bear the direct cost of returning the goods. Details and exceptions in Returns and withdrawal policy.

Exceptions: by law, the right does not apply to perishable goods or goods that may spoil or expire quickly, sealed goods that cannot be returned for health or hygiene reasons if unsealed after delivery, goods made to your specification, or goods altered through improper use. The right of withdrawal does not apply to B2B Customers.

14. Non-conforming goods and legal guarantee

Consumers have the rights provided by law for non-conforming goods (repair, replacement, price reduction or termination), under the legislation applicable to the sale of goods to consumers. If you receive goods that are damaged, non-conforming or past their best-before date, contact us as soon as possible with photos and your order number. Damage caused by improper use, wrong storage or unauthorised intervention is not covered.

15. B2B Customers

B2B orders are governed by these terms unless different conditions are agreed in a quote or contract. The right of withdrawal and the special consumer rights do not apply. The invoice is issued using the details in your account; they must be correct and up to date. Complaints about quantity or quality must be made in writing as soon as possible after receipt.

16. Complaints and alternative dispute resolution

You can send complaints to contact@bunatati.eu or call 0775371509; we reply as soon as possible, within the legal deadlines. Consumers may also use alternative dispute resolution bodies: ANPC – SAL, and the EU online dispute resolution platform: ec.europa.eu/consumers/odr.

17. Force majeure

Neither party is liable for failure to perform caused by force majeure (an external, unforeseeable, insurmountable and unavoidable event). The affected party informs the other within a reasonable time.

18. Governing law and disputes

These terms are governed by Romanian law. Disputes are settled amicably; otherwise by the competent Romanian courts, without affecting consumers' right to refer matters to the authorities and courts of their place of residence.

19. Changes to the terms

We may amend these terms. The version in force is the one published on the website on the date you place your order, and changes do not affect orders already confirmed.

20. Contact

For any question: contact@bunatati.eu, 0775371509.